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Apr 18, 2024
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MGMT 122 - Customer Relations Management
3.0 Credits
Customer service is essential to business success. Learn the basics of customer needs and retention and skills in problem-solving, communication, and critical thinking that enhance career opportunities and organizational success.
Course Objectives
Upon successful completion of this course, students will be able to:
- Discuss examples of excellence in customer service in a variety of industries. [REASON]
- Explain how to attract and retain customers for business survival. [REASON]
- Demonstrate a variety of strategies for effective communication, creative problem solving and decision making in customer relations. [REASON]
- Explain how to maintain positive relationships with internal and external customers. [COMMUNICATE]
- Explain and discuss examples of appropriate business etiquette and social skills in the workplace. [COMMUNICATE]
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