2013-2014 Catalog 
    
    Mar 29, 2024  
2013-2014 Catalog [ARCHIVED CATALOG]

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CIS 163 - A+ Hardware Support II



5.0 Credits
Students will repair/build computer systems and peripherals in a simulated shop environment. Topics include: system evaluation, classification, software installation, configuration and peer-to-peer networking. Preparation in A+ certification is included. Prerequisite: CIS 161  with a grade of 2.5 or higher or equivalent experience.

Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:

  1. Evaluate and classify systems and determine appropriate configuration and repair actions. [REASON]
  2. Create and follow work orders and tracking documentation. [COMMUNICATE]
  3. Assist customers in making decisions regarding their computer needs and equipment. [COMMUNICATE]
  4. Assist a small business customer to evaluate, design and implement a small business/home office to meet their computing needs. [COMMUNICATE]
  5. Test various PC components and sub-systems. [REASON]
  6. Describe typical shop virus control and licensing policies. [REASON]
  7. Repair and upgrade computer equipment in a simulated commercial environment. [REASON]
  8. Load and configure a typical installation of various operating systems. [REASON]
  9. Develop and analyze a site survey. [REASON]
  10. Act responsibly, both individually and collaboratively, within changing environments. [ACT]
  11. Explain the ethics involved handling customer’s computer equipment. [REASON]
  12. Work in a team environment to achieve a successful outcome. [ACT]



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