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May 05, 2024
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FSS 126 - Conflict Resolution
3.0 Credits
Conflict resolution basics, including understanding patterns of conflict between families and public systems and strategies to defuse anger, prevent conflict and promote collaboration between parents, schools and other human services. Permit code required.
Course-level Learning Objectives (CLOs)
Upon completion of this course the student will be able to:
- Identify common causes of conflict between parents, schools and other human services. [REASON]
- Describe and examine roles and behaviors that promote conflict. [REASON]
- Describe ways to manage and measure personal responses to anger. [ACT]
- Discover and develop personal communication and listening skills. [COMMUNICATE]
- Identify common cross-cultural misunderstandings when working with families and public systems. [EXPLORE]
- Develop and describe plans for conflict resolution using a multi-step approach. [REASON]
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