2020-2021 Undergraduate Catalog 
    
    Oct 26, 2020  
2020-2021 Undergraduate Catalog

Computer Information Systems - Desktop Support Certificate of Completion


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Program Description The Desktop Support Certificate of Completion provides students with the training needed to become proficient at building and troubleshooting desktop and laptop computers, and configuring and maintaining recent versions of the Windows operating system. Maps to the CompTIA A+ certification. This certificate of completion requires successful completion of a minimum of 15 credits as outlined. 

Advising Note This program requirement sheet is not a substitute for meeting with an academic advisor. Meeting the requirements to graduate with an Edmonds CC certificate or degree is ultimately the responsibility of the student.

Program Requirements (15 credits)


OUTCOMES:

  1. Demonstrate intermediate abilities in PC hardware and software support.
  2. Apply desktop support problem solving methods and procedures to solve hardware and software problems.
  3. Apply customer support principles to resolve computer users’ problems.

Program Notes


The program code for this certificate is 509D. For financial aid, advising, and other reasons, students should work with their advisor to ensure that this code is properly recorded on their academic record.

The advisor for this program can be found under the area of expertise at: edcc.edu/programs/stem/cis/contact.html

Department website: 
Computer Information Systems | edcc.edu/cis

Certificate of Completion General Information


This certificate of completion (COC) is awarded upon completion of the required number of courses. Students are required to maintain a minimum cumulative grade point average of 2.0 or S grades in all college level courses in order to earn this COC. Certain certificates may require a higher cumulative grade point average as dictated by industry standards. All credits for this COC must be earned at Edmonds College.

Certificates of completion (COCs) are not eligible for financial aid; however, some COCs may be eligible for veteran’s benefits. If you are interested in this COC, please talk to your faculty advisor or an academic advisor in student services.

Student achievement is assessed in the general and program specific outcomes via the courses and course objectives that align with those outcomes. More information about program outcomes and course objectives can be found on the Using Program Requirement Sheets  page.

Students Are Advised To:

  • Plan their schedule several quarters in advance in order to accommodate courses that are offered only once or twice a year;
  • Review the college catalog for required course prerequisites and include these in schedule planning; and
  • Communicate with an academic advisor and/or a faculty advisor.

Graduation Application A completed Graduation Application form must be submitted online by the 10th day of the quarter in which the student expects to graduate. Note: Applications for summer quarter are due by the 8th day of the quarter.

College Resources

Internal Coding


EPC - 509D
TC - 15
CIP - 111006
Last revised - 2020/02/19

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